“If you always do what you’ve always done, you’ll always get what you’ve always got.” ― Henry Ford Makes sense, right? So when it comes to your business communications, are you still doing what you've always done? Take those quick-and-dirty one-page sales sheets or hastily-assembled presentations. They're probably still in your inventory. If your business … Continue reading It’s 2020. Are Your Communications Ready?
Unless you’ve been under a rock, you already know that the markets have been experiencing turbulence lately. And you don’t need to be told what's happening in the U.S. and world economies—with a trade war underway and instability rampant, we could be in rough seas for some time. What can your business do—what must it … Continue reading Communicating in Turbulent Times
You’ve sweated and toiled to create the coolest site on the Web. Your business plan’s a winner, and everything looks great. Now you can sit back and relax, right? Wrong! Until your site’s users—your customers—respond, you won’t know how good your site really is. If they see anything they don’t like, your customers will tell … Continue reading Nine Keys to Customer Satisfaction
You've decided it's time to build (or rebuild) a website. Or maybe you're thinking of doing an email campaign, a brochure or a one-pager to hand out to prospects. Maybe you'd like to build a Facebook or Twitter presence. Sounds great. But before putting pen to paper (or pixel), there's one thing you must do … Continue reading Communication Strategy (and Why You Need One)